Correction Subscriptions allow Commission Finder to correct commissions in your CJ Affiliate account. Commission Finder identifies whenever you are owed refunds on your commission and automatically requests these corrections in your account. This guide walks you through requesting a Correction Subscription from CJ Customer Support and providing the necessary details in Commission Finder.
Important! Commission Finder customers who have signed an Agency Authorization Agreement with Market Labs can skip this step. Our agreement with CJ allows your Commission Finder onboarding specialist to complete this process on your behalf, no additional setup necessary.
Step 1: Submit Customer Support Request
First, make sure you are logged into your CJ Affiliate account.
Navigate to the Support Center portal by clicking the question mark icon in the upper right-hand corner of the navbar, as shown below.
This will open a new tab to CJ's Affiliate Support Center.
Click Contact Support from the navigation and scroll down to the Contact Customer Support form. Below is an example of the form completed with the necessary details.
Customer Support Request Values
Email Addresses to CC
New Import Subscription - Correction
We would like to create a Data Transfer Import Subscription for submitting Corrections using the Transfer Method of CJ SFTP and CSV file format.
Email recipient should include: [email protected]
Data Transfer General
After you have completed the contact form using the values above, click Submit.
Once you have received a response from the CJ Customer Support team you may continue with Step 2.
Step 2: Retrieve the Correction Subscription details from your CJ Account
Before continuing, make sure you have received a confirmation from the CJ Customer Support team that your Correction Subscription has been created. The message should be similar to the one below.
Thanks for writing in about creating a correction subscription.
I have create the subscription and set it for the emails you provided. The transfer method is CJ SFTP. I set the subscription to CSV.
To review the subscription, you can go to the CJ Account Manager Account tab > Subscriptions.
Navigate to the Subscriptions page in your CJ Affiliate account by expanding "Account" from the top menu and clicking Subscriptions.
Find the Type: Advertiser Correction Data record in the table, as shown below.
Copy the Id from the table to provide in the Commission Finder app.
Step 3: Store your Correction Subscription details in Commission Finder
Navigate to the Commission Finder app and click the "Edit" button underneath the CJ Affiliate Account Details section.
Paste your newly created Correction Subscription ID into the CJ Correction ID field.
Be sure to click Save!
Congrats! You've successfully created a Correction Subscription for your CJ Affiliate account and stored it in Commission Finder. Our automated process to correct your commissions will kick off immediately in the background.